Regional Express Accuses Qantas Of Abusing Market Power

Regional Express (REX) is crying foul, alleging Qantas is abusing its market position and dumping excess capacity on already marginal regional routes.

Regional airline REX has accused Qantas of dumping excess capacity on some routes. Photo: Andrew Curran / aryatamo

REX has carved out a niche for itself on marginal regional routes

REX is Australia’s second-largest regional airline behind Qantas and its various subsidiary brands. REX flies a fleet of 57 Saab 340s to 60 destinations. It has a reputation for flying marginal rural and regional routes that other operators won’t tackle.

The routes in question include Adelaide to Kangaroo Island, Adelaide to Whyalla, and Sydney to Ballina.

Qantas, via its QantasLink subsidiary, has been busy lately rolling out some new regional routes as it moves to deploy five Bombardier Q8-300s formerly used by Jetstar in New Zealand. Jetstar quit regional flying in New Zealand in late 2019.


Qantas via its QantasLink brand has raised REX’s ire by intruding onto its turf. Photo: Andrew Curran / aryatamo.

The airline is publicly listed on the Australian Stock Exchange and profitable, if only just. In the last three financial years, REX has made profits after tax of AUD$12.6 million, AUD$16.9 million, and AUD$17.5 million respectively.

That is a better financial result than many far bigger airlines, including Virgin AustraliaREX also has a well-earned reputation for bullishly safeguarding its patch and calling out perceived transgressors.

REX accuses Qantas of abusing market power

Now Qantas is in the firing line. REX has complained to Australia’s competition tsar, the Australian Competition and Consumer Commission (ACCC). In the complaint, it alleges Qantas is dumping excess capacity on routes that are already extremely marginal.

In a statement, REX said;

“It is obvious that the excessive additional capacity introduced by Qantas on these routes kills the ability for Rex to offer a sustainable alternative to the Qantas model for regional communities and increases Qantas’ market power.”

REX contends that once it has successfully developed a route, Qantas moves in and starts flying the route with bigger planes, swamping the route with excess capacity and making it unviable.

The excess capacity provided by Qantas makes routes unviable

REX says that on the Adelaide to Whyalla route it was providing 100,000 seats a year with a utilization rate of 60%. Then in 2015, Qantas entered the route and added a further 66,000 seats, making it uneconomic for both carriers. Qantas, however, has the deep pockets to take short term losses in hopes of long term gains.

Between Adelaide and Kangaroo Island, REX was providing 66,000 seats per year with a utilisation rate of 57%. In 2017, Qantas entered onto the route. Further, Qantas initiated a direct route between Kangaroo Island and Melbourne, eroding transit traffic via Adelaide REX had soaked up.

Services to small airports like Kangaroo Island are always difficult to make money from. Photo: Dan Lundberg via Flickr.

On the more fiercely contested Sydney to Ballina route, REX had carved out a niche for itself offering morning flights down to Sydney and an evening return. Jetstar and Virgin Australia also operate jets on the route but their timings aren’t particularly day business trip friendly. Qantas recently announced it was entering the route, offering similar timings to REX.

REX had 18,000 seats a year between Sydney and Ballina with a utilization rate of 56%. The entry of Qantas onto the route means there will be an extra 36,000 seats a year on the route.

Qantas flying to Ballina a step too far for REX

It seems the Ballina move was the straw that broke the camel’s back for REX.

The airline has announced it is quitting flying to Kangaroo Island after doing so for 30 years. Today, it has announced it is exiting Ballina after 24 years of flying there.

The last service, ZL211 will depart Ballina at 6:30 am on Saturday, March 28. In their statement, REX said;

“Rex has to face up to the reality that it is not able to match Qantas’ financial firepower and unlike Qantas, Rex is not able to continue servicing a money-losing route indefinitely.

What Qantas has to say

A Qantas spokesperson told aryatamo;

“Rex had a track record of throwing tantrums when things were not going according to their plan.

“Not long ago they blamed us for the fact their pilots were applying for jobs with Qantas.

“Now it’s because we’ve added services and given regional consumers more choice.”

Qantas says they are focused on adding routes to regions they see as having genuine growth potential. Of the seven regional routes Qantas has started flying in the last two years, they are the sole carrier on five of them.

Qantas’ response does make some valid points. REX has never responded well to competition on their turf. On the other hand, that’s a natural reaction if you’ve taken the time and put in the resources to develop a route.

From a consumer’s perspective, more choice is always a good thing. But with REX exiting routes, the choice isn’t increasing. The concern could be the only thing that will increase is fares.

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